Frequently Asked Questions
Q. How can I use gorillacontact 2.0 without purchasing an external smtp server & send 100,000 emails per day for free ?
A.You can register 1000 free gmail accounts and use it as smtp server in gorillacontact. GorillaContact supports smtp server rotation so that, you can send 100*1000=100,000 emails per day at a SINGLE CLICK from gorillacontact using the free gmail accounts.
Q. What is the difference between email marketing plans - PLAN 1, PLAN 2 & PLAN 3?
Ans. PLAN 1 comes in both downloadable & web based edition and is a complete email marketing platform (front end software + backend smtp server) for sending bulk emails to any opt-in email list with 100% guaranteed INBOX delivery.
PLAN 2 is a complete web based email marketing platform where the SERVER edition of gorillacontact software will be installed in windows 2008 server and customer will be given remote access to the server. PLAN 2 is completely webbased and is used by customers to send huge volume promotional/marketing emails to ANY OPT-IN email list including a purchased list. It uses 16 to 32 IPs in rotation so that emails send from one IP per hour doesn't exceed the limit. This IP Rotation reduces the effect of spam complaints and customer can use the server for long without IP Black listing. INBOX delivery rate of PLAN 2 is around 70% to 75% and speed of sending is throttled to 6000 emails per hour. Many of our customers who use PLAN 2 for sending marketing emails to OPT-IN lists used to get an open rate of 2.5% to 4.5%.
PLAN 3 is the stand alone destkop software gorillacontact 2.0 without any smtp server attached to it. User can use any third party smtp server along with it to send bulk emails. User can use free smtp servers like gmail or smtp servers provided by their website hosting provider along with it and send unlimited emails for free. There is only a one time fee which is valid for lifetime for PLAN 3. We provide our own smtp servers for usage with PLAN 3 which is priced at $0.8 per each 1000 emails sent.
Q: How do you guarantee 100% INBOX delivery?
A: Our SMTP servers are maintained with good reputation with major ISPs. We will be setting spf , dkim, rdns to authenticate each outgoing emails which will make it to INBOX. It is included in the software installation and set up process. We guarantee 100% inbox delivery.
Q: Please let me know do u have any white label reseller panel for sending bulk emails.
A: We have a white label solution , where in we rebrand our software in your company’s brand name with your logo in it. We also give you a website like www.gorillacontact.com redesigned with your logo. You can sell this rebranded software to your customers at any price you fix and we share 50:50 profit for each sale generated via your website. For more details visit http://www.gorillacontact.com/white-label-rebrandable-software.php .
You can also join us as a reseller. You will be receiving 30% commission on each product they sell. As an affiliate/ reseller, you will receive a “special link” or banner that you can place anywhere on your website. When your visitor clicks that link / banner, he is redirected to our site and a cookie is placed in his browser’s cache: if, within one year, he buys our products, you are credited 30% of the net price. Normally our customers purchases our server related products recurring (again and again). So you will get 30% commission from same customer every time his credit card is billed. To join as an affiliate please go to http://www.gorillacontact.com/resellers.php
Q. What all payment options do you support?
A. Credit card, Paypal, western union, moneygram, perfect money, direct international/local bank wire transfer, net banking, check / cash deposit to our bank account etc. For alternate payment options visit http://www.gorillacontact.com/alternate-payment-options.php
Q. We need to send emails with our official company domain as sender email id, is it possible?
Ans. User can use ANY existing email id as Sender email id / From address with our platform. The recipients will see the email id specified in the sender id field while opening their email. For 100% INBOX delivery we recommend you to add the SPF/DKIM txt record which we give to your sending domain’s txt record (Ask our chat operator how to do this).
Q. I am not a technical guy. How can I learn using the software easily?
Ans. we suggest you to watch the video tutorial with speech. Click Here. It clearly explains each and every functionality of the software in a way that even a completely non-technical person can understand and start using it immediately. Other than this our live chat operators are online 16 hours a day from monday to friday. Click on LIVE CHAT button on top right corner of this page and ask our executive to give a demo of the software by sharing their screen with you.
Q. How long will it take to receive the product after making the payment?
Ans. For all online orders, the license keys / accounts are provisioned within instantly. For offline payment methods like cash deposit, western union, bank wire transfer, we deliver the product/service within 6 hours after the money gets credited in our account.
Q. Can I get a full refund if your product seemed to be worthless to me?
Ans. Yes. If you are unsatisfied due to any reason, you will get a full refund with no questions asked if applied within 15 days of purchase. Refund requests for our software is a very rare case & we normally have a very less refund ratio of less than 0.25%. Please see our Refund Policy.
Q. How long have you been into this email marketing business? How reliable are you?
Ans. This is our 5th year in business. We have around 9,500 customers worldwide. Majority of our customers are from US. We are a limited company registered under company act, government of India. We are located in Thrissur INFOPARK, a 42 acre campus which is a state government undertaking. You can always call us by phone and enquire during the working hours - 8:30AM till 1:30AM (17 hours a day IST) Mon- Fri.
Q. How can I clearly track sales generated in my website through visitors from my email campaign in gorillacontact 2.0?
A.. Gorillacontact 2.0 is integrated with Google Analytics, where in you put a small code in the landing page of your sales confirmation page / thankyou page of your website, and put the google analytics campaign term inside the gorillacontact software. Then you will be able to know how many exact number of people have landed in your sales confirmation page which are only via your email campaign. You can get their detailed statistics like country, ip, city , state, date and time etc.
Q. How do I collect customer contact details via forms in my website and import them into gorillacontact 2.0?
A Our staff will help you to create customized forms in your website (PHP/ASP) and when your website visitors fills in this form, the data (all fields in the form) will be automatically added to the email lists inside the gorillacontact software to which you can send bulk emails at any time.
Q: I have my own software to send my emails, what i need is the third party smtp that supports 50K emails sending daily. Can you provide this for a lower price?
A: We provide ours servers to use only with our own software. We highly recommend you to shift to our PLAN 2 because cost is much less when compared to other SMTP only service providers. Infact we give our software free and we charge only for the server. You can send upto 3 Million emails per month for just $249. This is much less when comparing with purchasing SMTP server alone for using with your existing software.
Q: I need an email verifier, but i cant find it on your website. How can you help me?
A: We donot provide email verifier as a stand alone software. Instead we provide it along with our gorillacontact 2.0 Email verifier is an in-built application in our software which helps you remove invalid email ids from your list before sending bulk emails.
Q: What is the use of built-in email templates in GorillaContact 2.0?
A: Built-in email templates are rich in graphics and have perfect errorless HTML coding. You can choose your category of built-in templates (for eg: travel, sports, technology etc) and edit it with your custom content and send beautiful email newsletters without having a designing knowledge. Over 400 Built-in templates are provided in paid version which are all tested in over 14 email clients for visibility.
Q: Does gorillacontact works on mac os?
Ans. GorillaContact web edition (PLAN 1 & PLAN 2) also works on mac os, since it is completely web based. But the downloadable version (PLAN 3) doesn’t work on mac os.
Q: Will my server be suspended if there are too many email bounce rate? OR due to spam complaints?
A: Server will not be suspended due to high bounce rates. But too many spam complaints may result in server suspension depending upon the severity of the complaints. However, due to the concept of IP rotation used in our software, the effect of spam complaints on the server stability will be reduced, since spam complaints will get splitted into different IPs. This unique feature of IP rotation is what makes our software the favorite of majority of email marketers who sends bulk emails to opt-in purchased email lists.
Q: Are you selling the software without dedicated SMTP server because i want to use my server.
A: If you have your own server, you can use it along with our stand alone software (Choose PLAN 3).
Q: Does my own IP address gets exposed anywhere while using your service?
A: No .We uses our server ips to send emails. We do not use your isp address. You just need to make sure that there is internet connection to start email campaign.
Q: How many you can send from gorilla contact per hour?
A: Around 6000 emails per hour is the average speed of the web based version and around 3500 emails per hour is the speed of the downloadable version of gorillacontact on a normal broad band internet connection.
Q: What is the speed of gorilla contact server edition (PLAN 2)
A: Normal speed is 20,000 emails per hour. But mailing is throttled to 6000 emails per hour for better stability and maximum INBOX Delivery.
Q: Can we use your servers to host other domains?
A: Yes you can use the server to host other domains in the server (PLAN 2). You will be provided with the server admin access.
Q: What happens if the server IP gets blacklisted? Can you whietlist the IPs?
A: Yes . For PLAN 2, we do have a black list removal service which is a manual process where we contact the antispam organizations where the ips are blacklisted and submit requests to get it whitelisted. We charge a US$ 30 for this manual service.
Q: How many IPs can I get along with the server edition (PLAN 2).?
A. You can get 16 to 128 IPs , but we donot recommend you to purchase more than 32 IPs for a single server.
Q: Do you have Email Newsletter designing service ? whats the cost ?
A: We charge $49 per each custom template designed by our experienced graphics designers which will be specifically designed according to your requirements. You can edit this newsletter template with your custom content for your future campaigns.
Q:Can I send Personalized Emails using your Software ?
Ans :Yes, You can send Personalized Emails using our software . Instead of Dear Sir/Madam, each recipient will receive email like “Dear John”, “Dear Ann”. Etc. It is done by automatically fetching the values in specific columns in the excel sheet (.csv) while sending the email. Both subject line personalization and body personalization are available in gorillacontact.
Q: How can I get my open rates and click rate and bounce reports ?
Ans :You will be able to track the complete details of email delivery from www.track-your-email.com, which is a web application which is provided free along with gorillacontact for live email delivery tracking. Even you will be able to download the opened/clicked email ids in to MS Excel (csv) file.
Q: Do you have automated bounced email processing & automated unsubscription handling in the software ?Is it inbuilt process
Ans : Yes we do have the Automated Bounced Email processing & automated unsubscription handling feature in the software, it’s a inbuilt feature we have in the software. Bounce-backs/unsubscriptions are automatically recognized, and originating addresses can be either disabled/unsubscribed or deleted from the lists.
Q: Whats the hard ware configuration for the Gorilla contact server edition ?
Ans :Technology: Ivy Bridge
CPU: Intel Xeon E3 1245v2
Cores / Threads: 4 / 8
Frequency: 3.4GHz / 3.8GHz Turbo Boost
RAM: 32 GB DDR3
Hard disk: 2x 120GB SSD
Q: What’s the Ip Blacklisted removal service provided by you ?
Ans :IP blacklists are maintained lists of known or suspected spammers. Occasionally, legitimate websites or mail servers can be erroneously included into IP blacklists. This can cause your emails to be rejected when they are processed by the receiving SMTP server.In order to get your ips removed from blacklisting you can directly contact us and we will be doing all the procedures to remove you ips from blacklisted sites There is small service charge to do the process. The cost is $30/month .
Q: What is the use of IP rotation in GorillaContact 2.0?
Ans: IP rotation will reduce the effect of spam complaints. When spam complaints are registered, it gets split into different IPs , there by preventing the server shut down.
Q: Can we add more ips than the inbuilt 16 ips and is there any cost for that?
Ans: Yes you can add extra ips and each ip will cost $2. You can add upto 512 IPs per server.